Privacy Policy

Effective Date: June 18, 2026
Last Updated: June 18, 2026

1. Introduction

KORU Health (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS-based health companion service and website at www.koruhealth.net.

Please read this policy carefully. By using our services, you agree to the practices described here.

2. Information We Collect

2.1 Information You Provide Directly

When you enroll in KORU Health, we collect:

First name — to personalize your experience
Mobile phone number — to deliver SMS health companion messages
Email address — optional, used for account communications
Health information — information you share during conversations with your health companion, including symptoms, health goals, lifestyle details, and wellness data

2.2 Information Collected Automatically

When you interact with our service, we may collect:

Conversation history — messages sent and received through our SMS platform
Interaction timestamps — dates and times of your messages
Device and carrier information — limited technical data associated with SMS delivery

2.3 Information We Do Not Collect

We do not collect:

Payment or financial information
Social Security numbers
Government-issued identification
Precise GPS location data

3. How We Use Your Information

We use the information we collect to:

Deliver the service — send and receive SMS messages with your health companion
Personalize your experience — remember your health history, goals, and preferences across conversations
Improve our service — analyze usage patterns to enhance companion responses and features
Communicate with you — send program updates, account notifications, and support responses
Ensure safety — monitor for safety concerns and escalate appropriately when necessary
Comply with legal obligations — respond to lawful requests from regulatory authorities

4. How We Share Your Information

We do not sell your personal information to third parties. Ever.

We may share your information only in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party providers who help us operate our service, including:

Twilio — SMS message delivery platform
Microsoft Azure — secure cloud database hosting
Anthropic — AI language model powering health companion responses

These providers are contractually bound to use your information only to provide services to us and are prohibited from using it for their own purposes.

4.2 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to:

Comply with a legal obligation
Protect the rights or safety of KORU Health, our users, or the public
Prevent fraud or abuse of our service

4.3 Emergency Situations

If your communications indicate an imminent risk to your safety or the safety of others, we may share relevant information with emergency services or appropriate authorities.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. SMS Data and Messaging

In connection with our SMS messaging program:

We collect and store the content of messages exchanged with your health companion
Message content is used to provide continuity across conversations and improve companion responses
You may opt out of SMS messages at any time by replying STOP
Opting out does not delete your account or previously collected data
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. If you request deletion of your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

To request account deletion, contact us at support@koruhealth.net.

7. Data Security

We implement industry-standard security measures to protect your information, including:

Encrypted data transmission (TLS/SSL)
Secure cloud database hosting on Microsoft Azure
Access controls limiting who can view your data
Regular security reviews

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights and Choices

You have the right to:

Access your personal information by contacting us
Correct inaccurate information by contacting us
Delete your account and associated data by contacting us
Opt out of SMS messages by replying STOP at any time
Withdraw consent to data processing, subject to legal limitations

To exercise any of these rights, contact us at support@koruhealth.net.

9. Children’s Privacy

Our service is intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page and notify active users via SMS. Your continued use of our service after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

KORU Health
Email: support@koruhealth.net
Website: www.koruhealth.net

For SMS support, reply HELP to any message from KORU Health.